FAQ

Do you ship internationally?

Yes, we ship worldwide using DHL. Delivery typically takes 3 to 5 working days.

How much does shipping cost?

Shipping costs are included in the price of our products, so there are no additional shipping charges.

Are there any additional fees for international orders?

Customers from outside Morocco may be subject to customs fees, depending on the regulations of their own country. These fees are not included in our prices and are the responsibility of the customer.

How can I pay for my order?

We accept safe and secure card payments. Our payment system ensures that your transaction is protected.

How long will it take to receive my order?

Once shipped, orders typically arrive within 3 to 5 working days via DHL.

What materials do you use?

Our products are made from high-quality wool and sometimes cotton rugs. We take pride in using sustainable and traditional materials to create our handmade items.

Do you accept returns or exchanges?

Please refer to our return policy page for detailed information about returns and exchanges. If you have any issues with your order, feel free to contact us, and we'll be happy to assist you.

How can I contact you?

If you have any questions or need assistance, you can reach us via our contact page. We're here to help and ensure you have a great shopping experience.

Are your products environmentally friendly?

Yes, we focus on sustainability by repurposing old rugs and using natural materials like wool and cotton in our handmade products.

Can I customize my order?

We currently offer a selection of ready-made poufs and pillowcases. If you're interested in custom orders, please contact us to discuss your specific needs.

If you have any other questions, feel free to reach out to us. We’re here to help!